Shangri-La Hotel Beijing
Valley Wing Lounge & Premier Room
The award-winning Shangri-La Hotel, Beijing is a landmark in the western part of the city, close to the financial district, Summer Palace, State Guesthouse, the Beijing Exhibition Hall, Beijing Zoo and 35 kilometers from Beijing Capital Airport. This renowned hotel in Beijing benefits greatly from its location and fine reputation earned over years of fine service to be regarded as a number one choice of business and leisure travelers to Beijing.
The hotel comprises the 24-storey 528-room Garden Wing and the recently opened, 142-room Valley Wing. The Valley Wing includes the Blu Lobster restaurant, a new health club which includes a 25-meter heated indoor swimming pool, and a rooftop garden.
The new wing is also home of one of the most luxurious spa facilities in Beijing: Chi, The Spa at Shangri-La. The function spaces feature an expansive Grand Ballroom and 13 elegant multi-purpose function rooms, making the Shangri-La Hotel, Beijing a premier location for conventions and events.
Notes:
1. Good friendly smile by hotel in-room check-in staff.
2. Hotel room very hot as it requires key card to turn on air-conditioning system. Might have been more pleasant to check in in the lounge.
3. Tea was waiting in room but not shown by staff. Only found out in the evening when it was no longer cold.
4. Two staff members came in during in room check in.
5. Very strange request, they wanted a pic of the guest!
6. When asked how often guests refuse they said only 5%?
7. Thermostat always showing 26C. Reducing temperature has little impact compared to turning up fan speed.
8. Temperature not even in the room. Hot closer to window but cool at desk area. Difference is big.
9. Staff do not truly understand how to make small talk. When guest tells lounge staff that he is tire. Staff asks why, putting guest on the spot, instead of something like did you have a long day.
10. Hotel elevator unacceptably hot. Common problem in China.
11. Wifi is free but spotty, doesn't always stay on and there are several networks for user to choose from. Very confusing and system kicks you out.
12. System doesn't support BlackBerry as the "I accept screen" is not displayed hence no connection. At least for BlackBerry 9000 Bold. No problem with iPhone.
13. TV in bathroom mounted in a nice location relative to shower compared to similar setup.
TV quality average.
14. Room light switches a little buggy, same with curtain switches as they are unmarked. Often pressing the switch very hard makes no difference. Mandarin Oriental Landmark , Four Seasons in Hong Kong have much more clear markings and switches feel of higher quality.
15. Water pressure average.
16. Shower stall roomy.
17. Housekeeping staff called at 2pm with DND light on, not sure if this is protocol.
18. Lounge food average, expected better. Mini burger without ketchup onion mustard all dry.
19. Good wine glasses Riedel used in lounge!
20. No in-room cordless phone.
21. Nice touch with plastic cover of remote in bathroom. More user friendly than Mandarin Landmark Hong Kong, as one can operate it with wet fingers.
22. Pencils for note pad instead of pens.
23. Complimentary shoe-shine promptly done, B+ job, front part of shoe was perfect while rear end sides spotty.
24. Strong concierge team, when asked for extra luggage, instead of recommending guest to buy extra bag, a box was brought to room with concierge taping it properly.
25. There was a slight faint sewage smell after the bathroom has been cleaned by laundry staff? Smell disappeared later on during the day but the problem repeated itself several times.
26. Housekeeper very nice and generous with supplying bottled water.
27. Complimentary fruit nicely displayed but could not find utensils (did not look very hard). One of the handles of the fruit basket broke off so it was tricky getting the small plate out.
28. Noticed lounge manager did not have a name tag, but she was very friendly walking guests to the lobby when checking out.
29. Lounge team generally are well trained very friendly. They carry the impression that they care.
30. Observed an awkward moment however, local guest turned the TV on playing with a very high volume, when another guest asks hotel staff to turn it down, little difference was made. A better suggestion by staff was to apologize and offer a seat further away from the TV, to mitigate problem.
31. Dined at coffee shop and Summer Palace Chinese restaurant. Chicken dish at Summer Palace had little flavour, quite oily; while Hainan Chicken Rice in coffee shop was good, it has the traditional thick sweet soy sauce like in Malaysia and Singapore.
32. Bed very comfortable.
33. Hotel car seems expensive for what you get, roughly 4 times of taxi cost but only had a 5+ year old Audi A6.
34. General Manager, Christopher Chia a very friendly and charming leader!
The award-winning Shangri-La Hotel, Beijing is a landmark in the western part of the city, close to the financial district, Summer Palace, State Guesthouse, the Beijing Exhibition Hall, Beijing Zoo and 35 kilometers from Beijing Capital Airport. This renowned hotel in Beijing benefits greatly from its location and fine reputation earned over years of fine service to be regarded as a number one choice of business and leisure travelers to Beijing.
The hotel comprises the 24-storey 528-room Garden Wing and the recently opened, 142-room Valley Wing. The Valley Wing includes the Blu Lobster restaurant, a new health club which includes a 25-meter heated indoor swimming pool, and a rooftop garden.
The new wing is also home of one of the most luxurious spa facilities in Beijing: Chi, The Spa at Shangri-La. The function spaces feature an expansive Grand Ballroom and 13 elegant multi-purpose function rooms, making the Shangri-La Hotel, Beijing a premier location for conventions and events.
Notes:
1. Good friendly smile by hotel in-room check-in staff.
2. Hotel room very hot as it requires key card to turn on air-conditioning system. Might have been more pleasant to check in in the lounge.
3. Tea was waiting in room but not shown by staff. Only found out in the evening when it was no longer cold.
4. Two staff members came in during in room check in.
5. Very strange request, they wanted a pic of the guest!
6. When asked how often guests refuse they said only 5%?
7. Thermostat always showing 26C. Reducing temperature has little impact compared to turning up fan speed.
8. Temperature not even in the room. Hot closer to window but cool at desk area. Difference is big.
9. Staff do not truly understand how to make small talk. When guest tells lounge staff that he is tire. Staff asks why, putting guest on the spot, instead of something like did you have a long day.
10. Hotel elevator unacceptably hot. Common problem in China.
11. Wifi is free but spotty, doesn't always stay on and there are several networks for user to choose from. Very confusing and system kicks you out.
12. System doesn't support BlackBerry as the "I accept screen" is not displayed hence no connection. At least for BlackBerry 9000 Bold. No problem with iPhone.
13. TV in bathroom mounted in a nice location relative to shower compared to similar setup.
TV quality average.
14. Room light switches a little buggy, same with curtain switches as they are unmarked. Often pressing the switch very hard makes no difference. Mandarin Oriental Landmark , Four Seasons in Hong Kong have much more clear markings and switches feel of higher quality.
15. Water pressure average.
16. Shower stall roomy.
17. Housekeeping staff called at 2pm with DND light on, not sure if this is protocol.
18. Lounge food average, expected better. Mini burger without ketchup onion mustard all dry.
19. Good wine glasses Riedel used in lounge!
20. No in-room cordless phone.
21. Nice touch with plastic cover of remote in bathroom. More user friendly than Mandarin Landmark Hong Kong, as one can operate it with wet fingers.
22. Pencils for note pad instead of pens.
23. Complimentary shoe-shine promptly done, B+ job, front part of shoe was perfect while rear end sides spotty.
24. Strong concierge team, when asked for extra luggage, instead of recommending guest to buy extra bag, a box was brought to room with concierge taping it properly.
25. There was a slight faint sewage smell after the bathroom has been cleaned by laundry staff? Smell disappeared later on during the day but the problem repeated itself several times.
26. Housekeeper very nice and generous with supplying bottled water.
27. Complimentary fruit nicely displayed but could not find utensils (did not look very hard). One of the handles of the fruit basket broke off so it was tricky getting the small plate out.
28. Noticed lounge manager did not have a name tag, but she was very friendly walking guests to the lobby when checking out.
29. Lounge team generally are well trained very friendly. They carry the impression that they care.
30. Observed an awkward moment however, local guest turned the TV on playing with a very high volume, when another guest asks hotel staff to turn it down, little difference was made. A better suggestion by staff was to apologize and offer a seat further away from the TV, to mitigate problem.
31. Dined at coffee shop and Summer Palace Chinese restaurant. Chicken dish at Summer Palace had little flavour, quite oily; while Hainan Chicken Rice in coffee shop was good, it has the traditional thick sweet soy sauce like in Malaysia and Singapore.
32. Bed very comfortable.
33. Hotel car seems expensive for what you get, roughly 4 times of taxi cost but only had a 5+ year old Audi A6.
34. General Manager, Christopher Chia a very friendly and charming leader!
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