Ritz-Carlton Leadership Centre Keynote Event

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Visit from Jeff Hargett, Senior Corporate Director, Culture Transformation
The Ritz-Carlton Leadership Centre, Discussion about Service Excellence
River Rock Casino Resort - Whistler Ballroom
Wednesday, February 13, 2013
8am to 10am

As an internationally recognized presenter for The Ritz-Carlton Leadership Center, Mr. Hargett has brought the culture of The Ritz-Carlton to over 20,000 people along with sharing his support and belief in the culture of service excellence.

In 1994, Mr. Hargett decided to leave the “lights of Broadway” to pursue a more stable vocation where his background and talents could be utilized. Because of his love of travel, Jeff pursued an internship at Marriott International’s Northeast Regional Reservation Center in Somerset, New Jersey. He became Lead Trainer at this facility, which employed 100 agents and averaged more than 10,000 calls per day.

With the addition of The Ritz-Carlton Hotel Company, LLC to the Marriott family, Mr. Hargett became Reservations Supervisor at The Ritz-Carlton, New York in 1996. Since then, he has had the pleasure of working with the ladies and gentlemen of The Ritz-Carlton, Cancun and The Ritz-Carlton, Kapalua as Reservations Manager; The Ritz-Carlton, Cleveland as Director of Training and Development; and The Ritz-Carlton Hotels of New York as Director of Learning. In 2006, Jeff began his tenure with The Ritz-Carlton Leadership Center and as Senior Director, he not only shares the culture and philosophy of this great organization with companies around the world but also works with his team of Directors to ensure we continue to deliver what our clients need: Culture Transformation.

Each year, Training Magazine ranks the top training organizations. The Ritz-Carlton Hotel Company was among the Top 10 from 2004 to 2006. In 2007, Jeff was part of the team that lead The Ritz-Carlton Hotel Company to be recognized as the #1 Global Training Organization. In 2008, The Ritz-Carlton Leadership Center was inducted into Training Magazine’s Hall of Fame.

Please ask Kathleen for limited availability, for current students only with no practicum scheduling conflict.

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