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Showing posts with the label Customer Service

Hospitality veteran Michael Kaile Q&A session with our students

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Today our students had the opportunity to meet Mr. Michael Kaile and engage on a Q&A session where he shares his vast experience in the Hospitality Industry. Mr Kaile has an extensive experience, and has managed hotels for over 40 years including Hamilton Princess in Bermuda, Fairmont Dubai, Fairmont Whistler and Fairmont Abu Dhabi.

Fairmont Pacific Rim Hotel tour

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Fairmont Pacific Rim Hotel is one of the newest hotels in Vancouver, it is a beautiful property with many different areas to explore and learn from. Today our students got a guided tour where we explored their Coffee Shop, Wine Bar, Gift Shop, Flower Shop, Sushi Bar, Lobby Lounge, Oru restaurant and their Banquet facilities. Some of our students had the opportunity to work at this beautiful hotel.

Coffee Tasting Trip to JJ Bean Downtown Vancouver

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The coffee industry in Vancouver is very good and extensive, therefore we as hospitality professional like to know as much as we can about coffee, so today we visit JJ Bean Coffee Roasters.  The Neate family has been roasting coffee in Vancouver for four generations. In 1996, John Neate Jr. (JJ) established JJ Bean Coffee Roasters to honour people through great coffee, food, spaces, and service.

IHMC visits Bishop's, an award winning restaurant in Kitsilano

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Today we had a chance to visit Bishop's restaurant in Kitsilano. Bishop's has been serving diners since 1985, John Bishop has been a big influencer in the food community in Vancouver, from the use of local produce to various participations in local fundraisers. Our students also had a chance to learn why Bishop's has won many services awards. In service "The details make the the difference".