Four Seasons Service Culture
understand the Service Culture and the brand
from their corporate website
Many
years ago, Four Seasons set out to create a corporate mission statement
that would guide the actions of everyone in the organization. Our
goals, beliefs and principles are the foundation of the work we do every
day on behalf of our guests.
WHO WE ARE
We
have chosen to specialize within the hospitality industry by offering
only experiences of exceptional quality. Our objective is to be
recognized as the company that manages the finest hotels, resorts and
residence clubs wherever we locate. We create properties of enduring
value using superior design and finishes, and support them with a deeply
instilled ethic of personal service. Doing so allows Four Seasons to
satisfy the needs and tastes of our discriminating customers, and to
maintain our position as the world's premier luxury hospitality
company.
WHAT WE BELIEVE
Our greatest
asset, and the key to our success, is our people. We believe that each
of us needs a sense of dignity, pride and satisfaction in what we do.
Because satisfying our guests depends on the united efforts of many, we
are most effective when we work together cooperatively, respecting each
other’s contribution and importance.
HOW WE SUCCEED
We
succeed when every decision is based on a clear understanding of and
belief in what we do, and when we couple this conviction with sound
financial planning. We expect to achieve a fair and reasonable profit to
ensure the prosperity of the company and to offer long-term benefits to
our hotel owners, our customers and our employees.
HOW WE BEHAVE
We
demonstrate our beliefs most meaningfully in the way we treat each
other and by the example we set for one another. In all our interactions
with our guests, customers, business associates and colleagues, we seek
to deal with others as we would have them deal with us.
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